Customer Claims Management

Improve your customer satisfaction with a better management of delivery. Facilitate the customer claims process.

The main problem with seasonal products is that all customers need them at a certain time. This results in a huge variation between the quiet period and the busy period. Distributors of seasonal products find it difficult to deliver to all customers at the same time because there are more and larger orders. It is not easy to produce more for a given period, and simultaneous delivery is almost impossible due to truck management and warehouse size. Our client is the distributor of many grocery stores in Europe. Their solution is to split the distribution before the peak period and let the customers manage the storage. But to do this, they need a solid delivery management system. They have to meet all customer demands and deadlines before the interesting period starts. 

2OS provided them a business application to solve their problem. Our solution is a platform that centralizes customer claims, order planning with number of products, delivered products and number of remaining product to delivery. This solution aims to facilitate organization and avoid errors. By using our application, our customer has improved customer satisfaction and has saved a lot of time on the management of customer complaints. The 2OS application gives you a view on previous orders, it can help you manage the delivery of future orders and meet the needs of your customers.

This application proved that it is efficient for businesses. It is convenient and really saves time, it makes customers claims management really easy. Moreover, it is live, changes are reported and if a delivery has not taken place, the application starts the calculation again. It gives you a way better management and flexibility to treat customer claims.

Key Benefits

 
  • Improve organization: The use of this application optimize organization of your business. It provides a structured plan for each client in a really short delay.
  • Time saving: By optimizing your organization and by managing delivery faster, your company will release time for other important task.  
  • Customer Satisfaction: Having such a system will improve your services, customer will live a better experience. Also, they will be satisfied with your process to deal with seasonal issue. 
  • Avoid Error: Having a structured platform with all information centralized in one point is the best way to avoid error.

Key Features

Delivery management

Facilitate your order delivery management. Avoid overload from order. 

Automate

Automate compute of your customer needs. Smooth automatically claims of your clients on a particular period.

Invetory management

Improve your inventory management with the centralize platform.

2OS: Pioneer of Deep No-Code Solutions

No-code solutions are the new way to build efficient business software without writing any line of code. The advantage of a No-code platform as 2OS is the short delay for the creation of any software application. Indeed, development of software can be long and tedious. On top of that, cost of a such project is high. 2OS platform aims to avoid all these problems, with the 2OS no-code platform, you will be able to create complex software in just a few days. 2OS is pioneer in no-code platform that can include AI for the building of software, our technology regroup lots of components working together in a deep no-code platform. This harmony assures to answer all enterprise-grade challenge while reducing cost by up to 90%.

2OS is able to meet needs and solve issues of all industry (Finance, Insurance, Healthcare, Law, Accounting…) with an unprecedented efficiency. Our deep co-code AI platform is a concentrate of technology combining Artificial Intelligence, Big Data and analysis tools, Automation of robotic processes, Integration and Interoperability in the Cloud… etc, managed exclusively in the no-code universe.  

2OS : The perfect No-code Application platform for business needs

The 2OS solution has been designed to perfectly match professional environment requirements. The technology behind 2OS is able to deal with most complex business issues.  Our aim is to give our users the possibility to model business processes and operating scenarios of the software easily and without any line of code. 

To do this, we have used Advanced Business Process Modeling technologies that allow us to design and automate any type of process, organizational or operational scenario.

With this technology, the limit is only that of imagination. With 2OS, creativity becomes the partner of technology.

Customers satisfaction first

Trust and satisfaction of our clients made us successful and guides all our actions. We are always listening, our technology is not an end in itself but a means to ensure that our clients’ needs are met and that the success of their projects is an everyday reality.

Innovation is our strategy

2OS invests 60% of its revenues in innovation. Our R&D pole is led by the best specialists in software engineering and artificial intelligence. 2OS has filed several patents and is recognized by Grant Thornton as one of the most innovative companies in the world.

2OS : a total IT security

The 2OS platform is accessible on a Cloud platform, ensuring total protection of your data, applications and infrastructures. The IT infrastructure has been certified 100% secure by SECURVIEW

Are you ready to dramatically improve the way you work? Share a use case to the 2OS team